War Room

War Room is an automated collaboration feature designed for incident emergency response, capable of creating and managing dedicated communication groups on mainstream instant messaging platforms.

Plan requirement: This feature requires an On-call Pro or higher subscription. Learn more

Flashduty On-call War Room is an automated collaboration feature designed for incident emergency response. It creates and manages dedicated communication groups on mainstream instant messaging (IM) platforms throughout the entire incident lifecycle, ensuring teams can respond and collaborate efficiently.

Key Features

Native Multi-IM Platform Support

Seamless integration with Feishu/Lark, Dingtalk, WeCom, and Slack

One-click Creation

Quickly create dedicated war rooms for active incidents with real-time incident status sync in group chats

Automatic Member Sync

When incident responders change, new members are automatically invited to join the war room

Bidirectional Status Sync

Real-time sync of incident status between war room and Flashduty platform

Operation Audit

All war room related operations are automatically recorded in the incident timeline for review and audit

Quick Start

1. Configure Integration

   Go to On-call → Integration Center → Integration List → Instant Messaging, connect your IM application as needed, and follow the guide to enable war room functionality.

   Feishu/Lark Integration

   Connect Feishu/Lark application

   Dingtalk Integration

   Connect Dingtalk application

   WeCom Integration

   Connect WeCom application

   Slack Integration

   Connect Slack application

2. Create War Room

   On any active incident’s details page, click Create War Room in the upper right corner.

   Console

   

   IM App

   
3. Collaborative Handling

   When incident responders change, relevant personnel are automatically synced to the war room. Other members can click View War Room on the incident details page to quickly join the conversation.

   In the war room, members can acknowledge, close, and snooze incidents, and receive incident status updates from Flashduty On-call.

   Console Operation

   

   IM App

   
4. Dismiss War Room

   After the incident is closed, click Dismiss War Room from the … menu on the incident details page.

   Console Operation

   

   IM App

   

By deeply integrating emergency processes with instant messaging tools, Flashduty War Room brings you an automated, visual, and traceable incident collaboration experience.

FAQ

How does Flashduty implement war room management for incidents?

Flashduty implements war room functionality by integrating applications on IM platforms and calling related APIs for group chats, messages, and user information.

When creating or connecting related applications, you need to manually grant necessary permissions to ensure operational security.

Which IM platforms does Flashduty War Room support?

Currently supported IM platforms:

Platform	Status
Feishu/Lark	✅ Supported
Dingtalk	✅ Supported
WeCom	✅ Supported
Slack	✅ Supported

• Due to different levels of openness across IM platforms, the configuration process for accessing war room functionality varies. Flashduty On-call has simplified the configuration steps as much as possible during adaptation.
• At any given time, the system only supports enabling war room functionality for one IM integration.

Why is my war room functionality not working as expected?

War room is an advanced feature in IM integration. Please ensure you have completed all necessary configuration steps according to the official documentation. You can find related guides on the integration configuration page or in Flashduty Docs → Integration Guide.

To ensure Flashduty can successfully invite members, it needs to obtain their user ID on the IM platform. Please ensure relevant personnel have completed at least one of the following:

1. Configure Notification Information (Recommended)

   On the Flashduty On-call Personal Center → Basic Information page, fill in Notification Email and Notification Phone.

2. Use One-click Link Feature

   If your IM integration supports it, use the One-click Link feature on the Link Users page. Flashduty On-call will use the notification email and phone configured in the user’s personal center to call application permissions for user information linking.

   
3. Sign In Within IM App

   If your IM integration supports it, complete a sign in within the IM app to automatically link accounts.

If the issue persists, please contact Flashduty technical support.

AI SRE

Based on War Room functionality and existing Intelligent Grouping and AI Summary capabilities, Flashduty On-call will gradually roll out AI SRE features to provide more comprehensive and intelligent support for incident handling.

AI Assistant in War Room

Intelligent Q&A

Users can directly @flashduty to ask questions, and AI will quickly parse intent and return relevant information or action suggestions

Real-time Analysis

AI assistant will analyze in real-time based on incident status, monitoring metrics, and historical data to provide detailed impact assessments

Knowledge Push

By analyzing team discussions, proactively extract summaries from the knowledge base and push relevant handling guides to assist root cause identification

Incident Review

Automatically summarize incident lifecycle using war room chat history, extract key decision points and improvement suggestions, and generate structured review documents

To build a more comprehensive context of the incident’s full lifecycle, AI SRE and AI-generated post-mortem need to read War Room chat history or receive IM bot messages. Make sure your IM integration has the required permissions for the corresponding platform.

IM platform prerequisites

Each IM platform has different capability requirements for War Room and AI SRE. Before enabling the feature, complete the required permissions, bot capabilities, and callback configuration in the corresponding integration guide.

Platform	Key prerequisites
Feishu/Lark	Grant message, chat, group history, resource, and CardKit permissions, and subscribe to message events and card callbacks
Dingtalk	Grant group management, bot messaging, group information, and phone-number lookup permissions, and configure the app bot, group bot, and group template
WeCom	Use a custom app for War Room, and make sure app visibility, basic API permissions, contact authorization, and smart bot credentials are configured
Slack	Complete Slack authorization or re-authorization so the app has message sending, event receiving, channel history, private-channel management, user info, reaction, and file-read permissions